Privacy Policy

1. Introduction

The Auction House North Shields (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of personal information:

  • Account Information: Name, email address, phone number, and postal address when you register for an account.
  • Transaction Data: Details of items you bid on or purchase, payment information, and delivery details.
  • Usage Data: Information about how you use our website, including pages visited, time spent, and browsing patterns.
  • Device Information: IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

We use your personal information to:

  • Provide and manage our auction services
  • Process your bids, purchases, and payments
  • Communicate with you about auctions, orders, and account updates
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties who assist us in operating our website and conducting our business (e.g., payment processors, delivery services).
  • Legal Requirements: When required by law or to protect our rights.
  • BidSpirit: Our online bidding platform partner, to facilitate live auction participation.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@theauctionhousenorthshields.co.uk
Phone: 0191 429 1773
Address: 178 Tynemouth Rd, Tynemouth, North Shields, NE30 1EG

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